How to send the log folders to Revopoint for checking?

If the software fails to connect to the scanner, crashes, calibration fails, or an error message appears, please contact us and send the relevant log folders so we can assist you further.

• For Windows & Mac

Revo Scan 6 Log Folders

Revo Scan 5 Log Folders

Revo Metro Log Folders

Revo Track Log Folders

Revo Measure Log Folders

Revo Mirror Log Folders

• For Android & iOS

Revo Scan Log Folders

• For MIRACO

M(MIRACO) Scan Log Folders

For Windows & Mac

Revo Scan 6 Log Folders

Where to get the relevant folders?

1. In the bottom-left corner of the software, click  Feedback - View.
2. In the folder that opens, open the RevoScan6 folder, find the 3 folders: calibration, crash, and logs.
3. Compress all three folders into a ZIP file and include a description of the issue. Send the ZIP file and your issue description to customer@revopoint3d.com for further help.

Screenshots references:

Revo Scan 5 Log Folders

Where to get the relevant folders?

1. Run Revo Scan 5 and click + New Project. 
2. Click Help on the top bar, select Feedback, and click View.
3. In the folder that opens, open the RevoScan5 folder, find the 3 folders: calibration, crash, and logs.
4. Compress all three folders into a ZIP file and include a description of the issue. Send the ZIP file and your issue description to customer@revopoint3d.com for further help.

Screenshots references:

Revo Metro Log Folders

Where to get the relevant folders?

1. Run Revo Metro and click + New Project. 
2. Click Help on the top bar, select Feedback, and click View.
3. In the folder that opens, open the RevoMetro folder, find the 3 folders: calibration, crash, and logs.
4. Compress all three folders into a ZIP file and include a description of the issue. Send the ZIP file and your issue description to customer@revopoint3d.com for further help.

Screenshots references:

Revo Track Log Folders

Where to get the relevant folders?

1. Run Revo Track and click + New Project. 
2. Click Help on the top bar, select Feedback, and click View.
3. In the folder that opens, open the RevoTrack folder, find the 3 folders: calibration, crash, and logs.
4. Compress all three folders into a ZIP file and include a description of the issue. Send the ZIP file and your issue description to customer@revopoint3d.com for further help.

Screenshots references:

Revo Measure Log Folders

Where to get the relevant folders?

1. Run Revo Measure and click the exclamation mark in the top-right corner. 
2. In the Feedback page, and click "Click to View".
3. In the folder that opens, open the RevoMeasure folder, find the 3 folders: config, crashpad, and logs.
4. Compress all three folders into a ZIP file and include a description of the issue. Send the ZIP file and your issue description to customer@revopoint3d.com for further help.

Screenshots references:

Revo Mirror Log Folders

Where to get the relevant folders?

C:\Users\YourUserName\AppData\Local\RevoMirror

Screenshots references:

For Android & iOS

Revo Scan Log Folders

Run Revo Scan on the smartphone, tap Settings - Feedback, type the questions in brief, such as app crashed, input your email, and toggle on Send log files. Tap Send.

For MIRACO

M(MIRACO) Scan Log Folders

Swipe down the screen, ensure the MIRACO is connected to the internet, open "Settings," scroll down to find "Feedback," enter your email address, check the box for "Send log files," and click "Send."