I have an issue connecting the gimbal(Trackit Series) during calibration

Situation: Tracker Gimbal or Scanner Gimbal disconnected during the calibration page.

Troubleshooting steps:

1. Check cables and connections.

• Confirm the two yellow cables are tightened and screwed in correctly.
• Restart Trackit first. Reconnect the two yellow gimbal cables.
• Once the power is on and you hear a beep, reconnect the blue PC cable to your computer and check if it shows as connected in the software. 

2. Check indicators on the gimbal

The blue indicator light is located to the right of the gimbal's Type-C port, and it shows:

• Solid on = connected to the software
• Flashing = powered on but not yet connected

If the indicator light does not turn on at all, please switch the short and long yellow cables to connect and check if it's a cable issue. Or use the same cable to connect two gimbals to check if it is a gimbal issue.

3. If the light shows blue correctly but the gimbal is still not connected, all the above steps cannot help; please send the log folders to customer@revopoint3d.com for technical assistance.