MetroX: I have a problem connecting the scanner (Error Messages)

If you see an error message as:

Camera Error

Could not obtain camera information, please restart the scanner.

Or error message as:

Attention
Startup failed. Reconnect the scanner and retry

Or error message as:

Failed to set camera parameters.
Click "OK" to exit this calibration. Please reconnect your device and try again.

Please go to Device Manager - Camera, check if the scanner is read as DepthCam and RGBCam

Situation 1: If the RGBCam is read as USB Video Device

Step 1, please follow the steps below to update the driver

Right-click on USB Video Device and select Update driver

Click Browse my computer for devices

Click Let me pick from a list of available drivers on my computer

Click USB Video Device

Click Next and update the driver

Once the update is complete, check the Device Manager - Camera again. The scanner should now appear as DepthCam and RGBCam.

Step 2, unplug the scanner from both the PC and the power socket

Step 3, restart the Revo Scan software

Step 4, plug the scanner back into the PC. The issue should now be resolved

Situation 2: If the scanner is recognized as DepthCam and RGBCam but the error messages still occur

Please follow the steps below to resolve the issue:

Step 1, search for "Camera" in your computer settings and open the Camera settings. Then, click "Settings".

Step 2, enable the "Show advanced controls for photos and videos" option, and set "Default settings" to "Use system settings".